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General Term & Condition of Tour



Your use of the website is on condition that you accept without variation the term of bookings set out here in which may be varied by from time to time without prior warning. Your use of constitutes your agreement to all terms in force for the time being as set out herein. If you do not agree to any part of the following terms, you must not use


You represent and warrant that:

.you are of sufficient legal age to use these websites in accordance with all terms and conditions herein and to create binding legal obligations for any liability you may incur as a result of the use of this website.
.all information supplied by you in using this website are true and accurate.
.you will not post or transmit any unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law.
.you will not use this website to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand.


Your use of this website is at your sole risk. (including our products and services) is provided on an "as is" basis and you assume total risk and responsibility for your use of this website. To the maximum extent permitted by law, specifically disclaims all warranties, express or implied, in respect to its purpose, non-infringement of intellectual property or other proprietary rights or compatibility between this website and any software or hardware.The information contained in these websites is subject to change without notice. neither warrants nor makes any representations regarding the accuracy or completeness of these websites or of any of the dates or information contained in these websites or that the use of this website will be uninterrupted or error free or that any information, data, content, software or other material accessible through these websites will be free of bugs, viruses, worms, trojan horses or other harmful components.

CANCELLATION OF SERVICE may at any time and at its sole discretion and without cause or notice, terminate or restrict your access to these websites or refuse to give effect to any booking or reservation requested by you without being required to give any reasons or advance notice to you.


You shall indemnify and keep indemnified against all claims, demands, actions, proceedings made or brought against arising from you use of this website and/or any breach of any term or condition by you.


These websites may contain hyperlinks to websites operated by parties other than The inclusion of hyperlinks to such websites does not imply’s endorsement of such websites nor any association with their operators. is not responsible for the contents of other websites. 


No joint venture, partnership, employment or agency relationship exists between you and as a result of this Agreement or your use of these websites. 


Additional terms and conditions will apply to your booking and purchase of our products and services. You agree to abide by’s conditions of purchase and/or the terms and conditions of any supplier of the travel-related products or services.


This Agreement shall be governed by and construed in accordance with the laws of Malaysia and you submit to the exclusive jurisdiction of the courts of Malaysia.




A deposit of 50% of the total tour price is required upon confirmation of reservation to secure booking. No reservation will be considered as confirmed without payment of a deposit. Full payment in Malaysian Ringgit (MYR) must be received 45 days before client's arrival. Failure to comply may result in cancellation of all reservations without prior notice.



All rates are quoted in Malaysian Ringgit (MYR) except otherwise stated. Rates are correct at time of printing and are subject to changes with or without prior notice

Reply will be by confirmation of services through fax or email within three business days. This confirmation will also serve as per forma invoice confirmed by:

An invoice will be faxed/mailed to your organization.



Tour Cancellation

GoTravel Holiday Sdn Bhd reserves the right to cancel any tour departure in accordance to with operating requirements or circumstances beyond our control


Except as specified in the respective tour description under the package tours set out, meals and accommodation at hotel are not included in the tour price. In all other cases, meals, beverage and accommodation will only be provided where it is specifically mentioned in the itinerary. All the tours contained herein before are quoted exclusive of all air-fares, whether domestic or international, and airport tax except clearly stated herein.



Only applicable for certain cases beyond the control of the operator and tour price will subject to tour cancellation fee charge


We are highly recommends our customer / passenger to obtain personal travel insurance and baggage insurance prior to arrival.

No charge to an earlier tour departure BUT room, vehicle, restaurant and tour guide is subject to space and availability.


GoTravel Holiday and its servants or agents reserve the right to make such amendments, changes and alterations without notice to any of its advertised itineraries and scheduled routes if it is of the view that it is necessary to do so because of weather and road conditions or if for any reasons whatsoever it is of the opinion that it is in the interest of all parties concerned


Unless previously agreed, full payment of all tours, transfer and other services to be provided must be made at least 45 days before the arrival of the clients at the destination of their choice.
No refund will be made if any tours, transfer, meals or if any other services to be provided are not or not fully utilized.


Cancellation within fourteen (21) days from the date of travel will result in a twenty percent (20%) forfeiture of the total package cost, whether paid or not, and cancellation within seven (14) days from the date of travel will result in a fifty (50%) percent forfeiture or whatever higher depend on the amount already paid to provider, contractor or services' provider overseas as deposit or booking fees to secure clients seat, accommodation, place, request or any other services for that particular date. Please note that no refund will be made after the commencement of the tour, transfer and any other service.




In the case of tours and excursions, child rate apply at 85% - 60% from adults package rates for tour inclusive of accommodation, tour and meals (as per itinerary).

The child rate is based on the child sharing rooms with two (2) adults. An infant is defined as an individual up to 2 years of age. Rate for infant is as Free Of Charge unless service of flight as insurance of infant.



5.1 - Rooms are assigned by the hotels and resorts are based on ROH (run of house) unless otherwise indicated of booking made.

5.2 - Standard Check In Time: 1400 - 1500 hours

Standard Check Out Time: 1200 hours

5.3 - Early Check In: Subject to hotels and resorts room availability otherwise consider as one day use charge.

Late Check Out: Subject to hotels and resorts management approval upon request.



As a general rules, only one luggage and one hand-carry allow for each person guest/s. GOTRAVEL HOLIDAY SDN. BHD. reserve the right to collect additional cost directly from the client's for transportation services incurred for excess luggage.



6.1 - Cash terms.

6.2 - Online banking.

6.3 - Company's Cheque (For Malaysia Corporate Account & Local Residence Only).

6.4 - Telegraphic Transfer (TT) or Bank Draft - Banking fee charge to be borne by pax/s

NOTE: GOTRAVEL HOLIDAY SDN BHD do not except personal current cheque for payment for all package price.

Flight, Bus, Coach or Ferry Ticket:

 Non-refundable once ticket is issued. 


8.1 - Flight tickets, airport tax, land transfer for not stated in travel itinerary, porter fee, hotels and local Tour Guide - Unless Stated

8.2 - Food & Beverages not stated, entrance fee not stated, telephone and cable, travel insurance, excess baggage fees and items not stated in travel itinerary or package price - Unless Stated


GOTRAVEL HOLIDAY SDN. BHD. act as agents for transportation companies, hotels, car rentals and all other contractors/suppliers and finalizes all arrangements upon the expressed conditions that it shall not be liable for any injury, damage, loss, accident, disaster or inadvertent errors in booking, delays generally or irregularity which may be occasioned either by reason of any defect in any vehicle, vessel or aircraft or through the acts of defaults, of any company or person engaged in conveying or accommodating passengers or in the carrying out of arrangements of the ground content, tours or otherwise in connection with its operations. To protect you and GOTRAVEL HOLIDAY SDN. BHD., we request all guest/s to be adequately insured against the above mentioned liabilities.

GOTRAVEL HOLIDAY SDN. BHD. will not be responsible for any additional expenses incurred by the guest/s as a result of the foregoing causes over which it has no control, such as war, civil disturbance, fire, floods, unusually severe weather, acts of God or Government, broken machinery or equipment required as part of guest/s. Itinerary, or unavoidable events that caused the clients and itinerary unenforceable. Any charges levied by hotels, airlines or other suppliers must be borne by the pax/s.

GOTRAVEL HOLIDAY SDN. BHD. reserves the right to alter the itineraries and/or substitute services with or without prior notice as a result of circumstances beyond our control or if it is deemed to be in the best interests of all parties Concerned.

GOTRAVEL HOLIDAY SDN. BHD. reserves the right to alter, amend, delete or add any provisions in this general terms and conditions without prior notice.

Act of commitments such as but not limited to; deposit payment, full settlement and others, is an act of acceptance to the respective General Terms & Conditions as well as the price quoted and/or published via on-line & off-line medium be it in written and/or verbal.

GoTravel Holiday Sdn Bhd (Co No 920140-U) (KPL/LN6512) (MA4102) is a Malaysia based Holiday Portal and Licensed by Ministry of Tourism and Culture Malaysia and a member of Malaysia Association of Tour and Travel Agents (MATTA). An administrator for and Wholly owned by GoTravel Holiday Sdn Bhd. A Licensed Company.